Player Agreement — CleanWins

Before placing your first bet, you agreed to something important. Picture a new player opening an account on a quiet evening — skimming past a wall of text, ticking the acceptance box, and heading straight to the lobby. Most players do exactly that. These terms of use exist to make sure you understand what that agreement actually means: who may play, how funds are handled, and what protections are in place for everyone involved. Reading them carefully takes only a few minutes and can prevent misunderstandings later.

This Player Agreement governs your use of CleanWins Casino at cleanwinscasino.uk. By creating an account you confirm that you have read, understood, and accepted every clause set out below. CleanWins reserves the right to amend these terms at any time; continued use of the platform following notification of a change constitutes acceptance of the revised agreement.

1. Eligibility

Access to CleanWins Casino is restricted to individuals who satisfy specific legal and age-based criteria. These requirements exist to comply with applicable regulations and to uphold responsible gaming standards across the platform.

To open and maintain an account you must satisfy all of the following conditions at the time of registration and on an ongoing basis:

1. You are at least 18 years of age, or the higher minimum legal gambling age applicable in your jurisdiction, whichever is greater.
2. You are accessing the site from a territory in which online gambling is lawful. Geographic restrictions may apply; it is your sole responsibility to verify local law before registering.
3. You are acting entirely on your own behalf and not as an agent or representative of any third party.
4. You are not an employee, contractor, or immediate family member of CleanWins or any affiliated company.
5. You have not previously been self-excluded or permanently closed from this platform.

CleanWins may request proof of eligibility at any time. Accounts found to be in breach of these conditions will be suspended pending investigation and may be permanently closed without notice.

2. Account Registration

Each player is permitted to hold one account only. Opening duplicate accounts — whether under the same name, address, email address, device, or payment method — is a breach of these terms of use and may result in the closure of all associated accounts together with the forfeiture of any pending balances.

During registration you are required to provide accurate, current, and complete information. The following details must be truthful at the point of submission and kept up to date throughout your membership:

• Full legal name as it appears on official identification documents.
• Valid email address that you actively monitor.
• Date of birth.
• Current residential address.
• Preferred account currency.

CleanWins reserves the right to close any account where registration details are found to be false or misleading. You are solely responsible for maintaining the confidentiality of your login credentials; any activity conducted through your account is your responsibility unless you have reported unauthorised access to support in writing.

3. Identity Verification

Know Your Customer (KYC) verification is a mandatory step before any withdrawal request is processed. This procedure protects both the player and the platform against fraud, money laundering, and underage gambling.

To complete verification you will be asked to submit clear copies of the following documents:

1. A government-issued photo ID such as a passport, national identity card, or driving licence.
2. Proof of current residential address dated within the last three months, for example a utility bill, bank statement, or official government correspondence.
3. Proof of the payment method used to deposit, where required — for example, a photograph of the card with the middle eight digits obscured.

Documents are reviewed by the CleanWins compliance team. Processing times vary; you will be notified by email once the review is concluded. Withdrawals remain on hold until verification is successfully completed, and CleanWins may request additional documentation at its discretion.

4. Deposits

All deposits must originate from a payment method registered in your own name. Third-party payments are not accepted and will result in a return of funds and possible account suspension pending investigation.

The following conditions apply to all deposit transactions:

• The minimum deposit amount is $20 per transaction.
• Accepted payment methods include cryptocurrency (BTC, ETH, USDT, LTC), major debit and credit cards (Visa, Mastercard), and select e-wallets.
• Cryptocurrency deposits are credited after the required number of network confirmations and are generally the fastest method available.
• Chargebacks initiated through your card issuer or payment provider are strictly prohibited. Any chargeback attempt will result in immediate account suspension and may lead to recovery action for disputed funds.
• CleanWins does not charge a platform fee for deposits; however, your payment provider may apply its own transaction charges.

If a deposit cannot be completed due to a technical issue, please contact support before attempting a second transaction to avoid duplication.

5. Withdrawals

Withdrawal requests are processed subject to successful KYC verification and the absence of any outstanding wagering obligations attached to bonus funds. Real-money balances that have never been subject to a bonus are not restricted by wagering requirements prior to withdrawal.

• The minimum withdrawal amount is $20 per request.
• Cryptocurrency withdrawals are typically the fastest, often completed within a few hours of internal approval.
• Card and e-wallet withdrawals are subject to the processing timelines of the respective networks, which may range from 24 hours to several business days.
• Withdrawals are directed to the same method used for the most recent qualifying deposit wherever technically possible.
• CleanWins reserves the right to conduct additional verification checks before releasing funds above certain thresholds.

Cryptocurrency withdrawals require the fewest intermediary steps and are processed fastest — if withdrawal speed is a priority, funding your account in crypto is the most efficient route.

6. Bonuses and Promotions

CleanWins offers a range of promotional incentives including deposit match bonuses, cashback offers, free spins, and referral rewards. All bonuses are subject to specific terms published on the relevant promotion page, which are incorporated by reference into this agreement.

The following general conditions apply to all bonus offers unless the individual promotion states otherwise:

1. Bonus funds are held separately from real-money balances and must be wagered in full before they can be withdrawn.
2. Only one bonus may be active at any one time unless the promotion explicitly permits otherwise.
3. Bonuses may not be transferred, exchanged for cash, or combined unless specifically permitted by the offer terms.
4. CleanWins reserves the right to withdraw a bonus offer at any time prior to the player satisfying its conditions if abuse or fraud is suspected.
5. Winnings generated from bonus funds in excess of any applicable cap will be removed before a withdrawal is processed.

7. Wagering Requirements

A wagering requirement is the total value of qualifying bets that must be placed before bonus-derived funds become eligible for withdrawal. This figure is expressed as a multiplier applied to the bonus amount, the deposit amount, or both — the applicable basis is stated clearly on each promotion page.

The following rules govern how wagering requirements are calculated and fulfilled:

• Wagers placed with real-money funds count toward the requirement at 100% of the stake placed.
• Different game categories may contribute at different rates; slots typically count at the full rate while table games and live dealer titles may contribute at a reduced percentage.
• Wagering requirements must be met within the validity period stated in the promotion — expired bonuses and any associated winnings are forfeited automatically.
• Bets placed above the maximum permitted stake while a bonus is active may be voided and the resulting winnings removed.
• Bonus funds are wagered before real-money funds by default in your account balance.

8. Games and Fair Play

All games available at CleanWins are supplied by licensed software providers and use independently certified Random Number Generator (RNG) technology to ensure that outcomes are statistically fair and unpredictable. Return-to-player (RTP) percentages for individual titles are published by the respective providers and are not altered by CleanWins.

The following conduct is strictly prohibited and will result in immediate account closure and forfeiture of balances:

1. Use of automated software, bots, scripts, or any other artificial means to interact with the platform or influence game outcomes.
2. Exploiting software errors, game glitches, or technical vulnerabilities for financial gain — any winnings obtained through such exploitation will be voided.
3. Collusion with other players or any coordinated strategy designed to circumvent normal house probability.
4. Any other form of cheating, fraud, or manipulation of the gaming system.

CleanWins monitors gameplay activity for irregular patterns. If unusual activity is detected, the platform reserves the right to suspend an account and conduct a full review before releasing any associated funds.

9. Responsible Gambling

CleanWins is committed to providing a safe gambling environment. A range of player-controlled tools are available to help you manage your activity in line with your personal circumstances and financial limits.

The following responsible gambling features are accessible to all account holders via your account settings or by contacting the support team:

• Deposit limits: set daily, weekly, or monthly caps on the amount you can add to your account.
• Loss limits: restrict the total amount you can lose within a defined rolling period.
• Session time reminders: receive on-screen notifications after a set duration of continuous play.
• Self-exclusion: temporarily or permanently suspend access to your account for a defined cooling-off period — self-exclusion requests are processed promptly and will not be reversed during the exclusion window.
• Reality checks: periodic prompts showing the time elapsed and your net result for the current session.

If you believe your gambling has become a problem, we encourage you to seek guidance from independent organisations such as GamCare, BeGambleAware, or Gamblers Anonymous. These services provide free and confidential assistance. These terms of use do not limit your right to access such support at any time. This agreement was last updated in April 2026.