CleanWins VIP Club — Elite Player Rewards & Exclusive Rewards
The CleanWins VIP Club is a structured loyalty programme for players who want measurable, ongoing returns from their time at the casino. Membership is automatic — every registered account starts at Bronze — and progression is driven entirely by wagering activity. Across five tiers from Bronze to Diamond, the club delivers elite player rewards including cashback on net losses, monthly free spins, a personal account manager, access to invite-only tournaments, and experiential benefits such as travel packages and luxury gifts at the higher levels.
About the VIP Club
Here is how the VIP Club is structured and what each tier provides. The programme operates on a loyalty points model: every qualifying real-money wager earns points that accumulate in your account and determine your tier standing. Five tiers are in place, with each step upward bringing a higher cashback rate, more monthly free spins, and access to services and rewards that are not available at lower levels.
Tier status is reviewed on a monthly basis using your rolling points total. Players who sustain consistent activity maintain or advance their tier, while a significant reduction in play may result in a downward adjustment at the next review date. Your current points balance and tier status are visible at any time in the Loyalty section of your account dashboard.
| Tier | Points | Cashback | Free Spins | Perks |
|---|---|---|---|---|
| Bronze | 0–999 | 3% | 10/month | Basic perks |
| Silver | 1,000–4,999 | 5% | 25/month | Priority support |
| Gold | 5,000–14,999 | 8% | 50/month | Personal manager |
| Platinum | 15,000–49,999 | 12% | 100/month | Luxury gifts |
| Diamond | 50,000+ | 15% | 200/month | Exclusive events + travel |
Dedicated VIP Manager
From the Gold tier onward, each VIP Club member is assigned a dedicated VIP manager — a named individual who handles your account directly rather than routing queries through a shared support queue. Your manager can clarify tier requirements, coordinate reward redemptions, and arrange access to bespoke offers when they become available within the programme rules.
Contact with your VIP manager is available via email and a private messaging channel inside your account. At the Platinum and Diamond levels, the manager relationship extends to coordinating luxury gifts and logistics for experiential rewards. Having a consistent point of contact is one of the most practical elite player rewards the programme offers, particularly if you play across multiple game categories and want a consolidated view of your activity and benefits.
A dedicated VIP manager is only as useful as the questions you bring to them — do not hesitate to ask about your tier progress, cashback timelines, or anything a standard support channel cannot resolve quickly.
Invite-Only Tournaments
Invite-only tournaments are competitive events reserved for Gold tier members and above. They run on a schedule that is separate from the public tournament calendar and are not visible to standard account holders. Entry is automatic once you qualify — there is no registration step required on your part.
These events rotate across slots and live casino formats on a weekly basis. Prize structures are weighted toward top-ranked finishers and typically include cash awards, additional free spins, and occasional entries into higher-stakes seasonal competitions. Your VIP manager will notify you ahead of each event with the eligible games, format, and prize breakdown so you can plan your sessions accordingly.
Experiential Rewards
Experiential rewards are non-monetary benefits that become active at the Platinum tier and expand further at Diamond. They cover items and experiences that sit outside the standard points-for-credits model: event tickets, curated travel packages, hospitality access, and similar arrangements. The specific options available at any given time depend on seasonal inventory and are presented through your account dashboard and your VIP manager.
For Diamond members, travel packages represent the broadest expression of elite player rewards within the programme. These are arranged on an individual basis and typically cover accommodation, transfers, and event access for selected destinations. Lead times vary depending on the nature of the experience, so it is advisable to discuss availability with your manager well in advance of any preferred dates. Experiential rewards cannot be converted to cash and are non-transferable between accounts.
Luxury Gift Catalogue
The Luxury Gift Catalogue becomes accessible to Platinum and Diamond members and contains a curated range of physical and digital goods redeemable against your accumulated points balance. Categories in the catalogue include consumer technology, lifestyle accessories, and premium experiences. The catalogue is updated periodically, and current listings are accessible through the Loyalty section of your account once Platinum status is confirmed.
Each item in the catalogue carries a stated points cost. You can redeem any item for which your balance is sufficient, and a partial spend does not forfeit the remainder — your points balance reduces by the cost of the item, and any surplus is retained for future redemptions. Delivery timelines for physical gifts depend on your location and are confirmed at the point of redemption. Your VIP manager can assist with any queries about specific items or estimated delivery windows.
Unlock Your Membership
Here is how to join the VIP Club and advance through its tiers. There is no separate application to complete — membership begins automatically when your account is registered and you start earning points through gameplay. The steps below outline the process from initial registration to reaching the higher tiers.
- Register a CleanWins account and complete identity verification before your first withdrawal.
- Make a qualifying deposit and place real-money wagers on any eligible game category.
- Earn loyalty points automatically with every qualifying wager — your running total is displayed in the Loyalty section of your account dashboard.
- Reach 1,000 points to advance from Bronze to Silver, which unlocks priority customer support and an increased monthly free spins allocation.
- Continue wagering to pass through the Gold threshold at 5,000 points, at which point a dedicated VIP manager is assigned to your account.
- Progress to Platinum at 15,000 points to unlock the Luxury Gift Catalogue, a higher cashback rate, and 100 free spins per month.
- Sustain activity to reach Diamond at 50,000 points and access the full suite of experiential rewards, travel packages, and the programme’s highest cashback rate of 15%.
All game categories — slots, live casino, and table games — contribute to your points total, though the earn rate may differ slightly by category. The current rate for each game type is displayed in your account dashboard. There is no minimum session length or single-wager threshold, so consistent regular play accumulates points as effectively as fewer, larger sessions.
Common Questions
The questions below address the aspects of the VIP Club that members most frequently ask about before and after joining.
How are loyalty points calculated?
Points are awarded as a proportion of your total wager value, not your net result. You earn points on every qualifying wager regardless of whether that session ends in a win or a loss. The points-per-pound rate is shown in the Loyalty section of your account and may vary slightly by game category.
Can my tier be reduced?
Yes. Tier status is assessed monthly. If your points activity during the review period falls below the threshold for your current tier, your standing is adjusted at the next review date, with the new tier taking effect from the start of the following month. Your VIP manager will alert you if your account is approaching a downgrade threshold so you have the opportunity to respond before the review date.
When is cashback credited?
Cashback is calculated on net losses over a defined weekly period and credited to your account balance at the start of the following week. The rate that applies is the cashback percentage for your tier at the time the losses were incurred. Cashback credits carry their own terms, which are set out in the Promotions section of your account.
Do VIP benefits work on mobile?
All VIP Club benefits are account-based and fully accessible through the mobile browser. CleanWins runs as a browser-based platform with no dedicated app, so your tier status, points balance, cashback credits, gift catalogue access, and contact with your VIP manager are all available on mobile without any difference in functionality compared to the desktop experience.
